The surgery is open 8.00am to 6.30pm Monday to Friday and there is always a duty doctor available to handle medical emergencies, they can be contacted by telephoning the surgery.
Out of Hours
Between 6.30pm and 8.00am Monday to Friday, weekends and Bank Holidays, urgent care and advice is accessed by calling NHS 111 (simply dial 111).
You may be asked to attend an Out of Hours clinic or receive a home visit.
There is always a doctor on call available for emergency medical attention.
Accident & Emergency
Patients with minor injuries (eg skin laceration, twisted ankle) may go directly to the A&E department of Tunbridge Wells Hospital (Pembury) or to a Minor Injury Unit, within 48 hours of the injury occurring.
In the case of major injuries an ambulance should be called by dialling 999.
If you have an urgent medical problem, you should generally call your GP in the first instance.
There is a protocol in place to ensure that patients with chest pain who may be having a Myocardial Infarction are taken to hospital as soon as possible.
Any person over the age of 30 who has experienced central chest pain for more than 10 minutes and answers YES to ANY of the following questions will be advised to call 999 for an ambulance.
* Is the patient unconscious? (if YES, dial 999 immediately)
* Is the patient pale?
* Has the pain spread to the jaw, either arm, neck or back or stomach?
* Is the patient visibly sweating?
* Is the patient feeling sick or been sick?
* Is the patient short of breath or unable to walk properly?
* Is the patient feeling faint or dizzy?
Does the patient have a cardiac history? (angina, myocardial infarcation, CABG)
Reception will ask these questions and advise the caller to dial 999 if necessary. The caller should ensure that the patient has taken appropraite medication such as Glyceryl Trinitrate. If the situation deteriorates before the ambulance arrives the caller should dial 999 again.
When stroke strikes act F.A.S.T.
FACE - has their face fallen on one side? Can they smile?
ARMS - can they raise both arms and keep them there?
SPEECH - Is their speech slurred?
TIME - Time to call 999 if you see any single of these signs.